1.2 About this session
1.3 Managers and administrative staff
1.4 Administrative teams: a source of safety
1.5 A crucial concern for all staff
1.6 Creating the right conditions for safety
1.7 Setting the strategic direction for patient safety
1.8 Supporting patient safety incident responses
2.1 Systems thinking in maternity care
2.2 When patient safety is your job
2.3 Co-design for patient-facing adminstrative processes
3.1 Safety culture for manager and adminstrative staff
3.2 Error myths
4.1 Human factors
5.1 Areas of risk
5.2 Risk factors
5.3 Five easy pieces: thiking about patient safety
5.4 Summary
Summary
Case Study
References
Further Reading
