1.2 About this session
1.3 What is primary care?
1.4 Patient safety in primary care
2.1 Primary care is a complex system
2.2 System design and adaptation in primary care
3.1 Safety culture in primary care
3.2 A story of reliability and blame in primary care
3.3 A positive safety culture
4.1 Can we make safety better in primary care using human factors?
4.2 A delay in treatment
4.3 Resources for human factors in primary care
5.1 Where does it go wrong for our patients?
5.2 Contributory factors in primary care incidents
5.3 Communication in primary care
5.4 Reactive or proactive risk management
Key points
Case Study
References
